Terms and Conditions

All of our imported textiles are sold by size and weight. Country of origins may vary.

Blank Goods Delivery: All blank goods ship within 24 to 48 hours from receipt of purchase order. Same day shipping is available on selected items. Blank goods are FOB Illinois, Georgia, New Jersey, and California. We will make every effort to ship from the closet point but shipping points are not guaranteed.

Screen Printed Products Production Time: Please allow 2 to 3 weeks on all new orders. Emailed paper proofs are provided on all new orders within 48 hours from receipt of artwork at no charge. Please allow one week on re-orders. We will print one pre-production sample at no charge on orders of 2000 pieces or more for both sport and beach towels up to 6-colors.  For quantities below 2000 pieces, there is a $30.00 per color run charge for beach towels and $20.00 per color for sport towels. If for some reason you decide to cancel the order after the sample is sent, you will be responsible for the screens as well as the pre-production run charges. If more than one pre-production sample is required there will be a $30.00 per sample charge. We reserve the right to ship 5% to 10% over or under on ALL custom printed orders.

Four Color Process Printing: This process is restricted to certain styles and has limitations depending on the detail of the design (Beach = 300 pc. min./Sport & Golf = 500 pc. min.) It is advised that CTI review all possible 4-color process artwork to determine whether or not it is suitable for this method of printing. 4-color process is not available on color towels – white towels only. Most 4-color process jobs require the four primary screens as well as additional spot color screens depending on the design. Many designs originated in 4-color process can be converted to spot color printing and produced at a lesser charge. Our Art Department will determine whether this conversion can be done. Art charges are additional and will be determined at the time of art review.

Screen Charges: Customers are responsible for all screen charges. There are no screen charges on re-orders within 12 months of the original order. A re-order charge will apply.

Re-Order Charges: Adult Blankets / Beach / Bath Towels / Baby Blankets: – $30.00 per color with a minimum charge of $60.00. Golf / Sports towels / Baby Bibs  – $10.00 per color with a minimum charge of $20.00. A re-print charge will apply to all orders re-printed within one year of the original order ship date using original artwork.  Normal screen charges will apply to re-print orders if more than one calendar year has passed since the original order ship date.

Rush Charges: Depending on the time of year, a rush charge may apply on print orders shipped within 5 business days from receipt of order and artwork. Please call for details.

Custom Printing:  When placing orders, please specify logo placement, VERTICAL or HORIZONTAL.  There is no charge to match PMS colors however, PMS matches are not guaranteed especially on colored textiles.

Fiber Reactive Printed Goods: Normal delivery on fiber reactive products runs 45 to 60 days. A digital paper proof will be sent with 72 hours from receipt of purchase order and approved artwork. A digital proof of the pre-production sample will be sent within 5 to 7 working days from receipt of paper proof approval. An actual pre-production sample is available but will delay your order by approximately 1 to 2 weeks. The charge for a pre-production sample on orders less than 2,000 pieces is $175.00. All fiber reactive printed products are produced in El Salvador and are FOB Miami, FL. Full container shipments are FOB the nearest ship to port. We reserve the right to ship within 3% to 5% plus or minus your order.

Screen Charges for Fiber Reactive Towels: Customers are responsible for all screen charges on orders under 3,000 pieces. There are no screen charges on re-orders within 12 months of the original order.

Jacquard Woven Towels Delivery: Please allow 4 to 5 weeks on all new orders. Emailed paper proofs are provided on all new orders within 5 to 7 working days from receipt of artwork at no charge. Upon paper proof approval, orders ship within 3 to 4 weeks.  Pre-production samples are available at an additional charge of $65.00 each with colors currently loomed.  Samples in the exact colors are $250.  Production time can vary depending on the size of the order and the time of year. Please allow 2 to 3 weeks on re-orders.  We reserve the right to ship 5% to 10% over or under on ALL custom Jacquard orders.

Embroidery All products shown on our Web site are available custom embroidered. Since every design and quantity is different, we ask that logos or designs be submitted to our embroidery department in order for us to provide you with the most competitive and accurate pricing.

Please allow 2 to 3 weeks for delivery on all new orders. Emailed sew-outs are provided on all new orders within 5 to 7 working days from receipt of artwork at no charge. Upon sew-out approval, orders ship within 5 to 7 working days. Production time can vary depending on the size of the order and time of year.  Please allow 5 to 7 working days on re-orders. A rush charge may apply on embroidery orders shipped within 5 business days from receipt of order and artwork. Please call for details.

Shipping:  Special packaging and drop shipping are available at an additional charge.  All tractor-trailer shipments will be palletized and shrink-wrapped at a charge of $25.00 per pallet. Customer’s UPS, FedEx, or DHL account numbers are required on ALL air shipments.  We reserve the right to ship by the most economical means of transportation unless specified. . ALL SHIPMENTS ARE SUBJECT TO A HANDLING CHARGE.

Terms: New customers will require payment in full prior to shipping. We accept MasterCard and Visa. Net 30 day accounts may be available on credit approved accounts. Custom printed, Jacquard woven and embroidered goods can not be shipped COD as well as case packed blank goods shipped from the mill or port of entry.

Warranties: All products are guaranteed against defects in material and workmanship for a period of 30 days from invoice date.

Returns / Cancellations: All returns must be requested in writing within in 10 days from receipt of order and are subject to a 25% restocking charge. Customers are responsible for all freight charges on returned merchandise. Grommeted, partially decorated, and altered products are NOT returnable. Shortages or damaged products must be reported within 24 hours from receipt of delivery. Cancelled or change orders will be invoiced for all work and expenses occurred up to the time of such change or cancellation.

Liability: Washing instructions are included with every printed towel. We will not be responsible for damages that may occur if these instructions are not followed. Due to the flexible nature of textile products, all product sizes and weights are subject to a 5% to 10% mill tolerance. None of the registered trademarks shown in this catalog are offered for sale herewith. Logos are displayed only to demonstrate our reproduction capability. All products are subject to availability and prices are subject to change without notice.

While we strive to provide the best service and product line, we can not be responsible for unforeseen delays due to weather, computers failures, equipment failures, and other natural disasters beyond our control.